Frequently Asked Questions
Art Related Technologies, Inc. is dedicated to providing its customers with the best in screen printing services. We also understand that no two orders are the same and that questions may arise from time to time.
Some of our more frequently asked questions and answers are below
Q: Which credit cards do you accept?
A: We accept MasterCard, Visa and American Express.
Q: Do you accept personal checks or company checks?
A: Yes, you can mail your check to our facility. The use of personal and company checks may delay your order by a few days.
Q: How will you confirm my order info?
A: All orders are acknowledged via fax and/or email. Please read it carefully and contact the factory immediately with corrections. Orders will be produced and billed as per this information. Any changes to your order must be confirmed in writing. Once your order info has been verified, our art department will email you an art layout for your final approval.
Q: Can I make a change to the art layout?
A: Yes, simple alterations to the layout will be done at no additional charge.
Q: What happens if the item I ordered is not available?
A: On occasion, an order may be delayed due to availability or other circumstances. In the unlikely event there is a change or delay in filling your order, we will notify you via phone, or email. We know that this can be inconvenient, and we will offer you one of the following alternatives as appropriate to your situation:
-Offer an ALTERNATE selection of equal or greater value.
-Offer a BACKORDER and new estimated delivery.
If necessary, you may cancel your order. We constantly update our computer system with new information from our suppliers. On rare occasions new circumstances come to our attention after the placement of your order.
Q: Can I return my order?
A: Returns are accepted within 10 days and only if we’ve shipped defective merchandise or made a mistake in your embroidery or printing. Returns are only accepted with a return authorization number – call the company prior to returning any merchandise.
Q: What is the smallest amount I can order?
A: We have a minimum order size of 12 pieces for printed garments, 6 pieces for embroidered. Hat minimums vary from 6 to 72 depending on which style you select. Minimums for promotional products can vary. Typically 72 or 144, but remember your best price breaks will be with larger orders. Back to Top
Q: How long will it take to receive my order?
A: The standard turnaround time on orders is two weeks. UPS ground is 2-5 days. Back to Top
Q: Can I pick-up my order at your store?
A: Yes, please let us know if you would prefer to pick your order up at our location in Abingdon.
Q: Can I have an order shipped to my P.O. Box?
A: No. The vast majority of our merchandise is shipped via UPS, and a valid street address is needed to ensure proper delivery. If a P.O. Box is used as a shipping address, an error message will appear when submitting the order. We also cannot deliver to A.P.O., F.P.O. or foreign addresses.
Q: Can I ship my order to a different address?
A: Yes! When you place your order and come to the Check Out screen, just replace your address with the address you want to ship your merchandise to, then continue. Remember to use a street address, not a Post Office Box, for any shipping address.
Q: How are shipping charges calculated?
A: Many items are shipped to you FREE of charge. Some items require shipping charges. Shipping charges vary according to product type and destination.
Your order is shipped directly from our warehouse. Most products are shipped via UPS (because they offer package insurance and excellent tracking software). Larger items are generally shipped via common carrier, and require higher shipping rates. Select products offer an express shipping option. In most cases, this rapid delivery requires an additional fee.
If you did not find the answer to your question here, feel free to call us at 1-866-GR8-TEES or at 410-676-7600. You can also contact us via email with questions at firstname.lastname@example.org. Our customer support staff is available from 9am – 5pm EST Monday – Friday for your convenience.